Contact Us

Got a question about one of the casino reviews on volunteermarkham.ca, spotted something that needs updating, or just want to flag a new operator we should look at? This page tells you how to reach us and what kind of enquiries we're best placed to help with.

How to reach the team

The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busier periods.

When you write in, it helps to include a few details up front:

• The name of the casino brand your message relates to, if applicable
• What you're asking about — a review, a bonus offer, a ranking, or something else
• Any screenshots or dates, if you're reporting an issue with a specific offer or promotion

This lets us look into things properly rather than going back and forth over the basics.

What we can help with

Our team covers editorial questions about how we assess and rank sites such as Cashed, SlotsGem and WinnerIsland, corrections to information on the site, and general feedback on our content. We're happy to hear from readers who've used one of the casinos we cover and want to share their experience — good or bad — since that kind of feedback helps keep our write-ups honest and current.

What we can't do is intervene in disputes between you and a casino operator, process withdrawals, verify your account with a brand, or offer legal or financial advice. Those matters need to go directly to the operator's own support team, or to the licensing body that oversees them.

Something to flag with a specific casino?

If your query is really about a problem with a deposit, a bonus term, or account verification at a particular site, the fastest route is that operator's own customer support channel — most Canadian-facing casinos offer live chat or email support directly on their platform. Our team can pass along general feedback, but we don't have access to individual player accounts and can't act on a casino's behalf.

If you're concerned about your gambling habits or those of someone close to you, that's a separate conversation worth having sooner rather than later — our Responsible Gambling page has practical guidance and support resources.

Before you write in, it might already be answered

A lot of the questions we get are already covered elsewhere on the site. If you're wondering how we put our rankings together, what qualifies a brand for a spot on our list, or how our review process works, that's explained on our About Us page. If your question relates to using the site itself, or the terms under which our content is published, check our Terms and Conditions first — it may save you a wait for a reply.

A note on response times and volume

We're a small editorial team, not a customer support desk for any single casino brand, so please bear with us if a reply takes a day or two longer than expected. Enquiries about site content, corrections, or partnership questions are generally quicker to resolve than ones asking us to intervene with an operator directly — for those, going straight to the casino's own support line will almost always get you a faster answer.